WEM enables Amica to lift service levels by 12%
Topic : healthcare health wellness | other
Published on Oct 8, 2025
Insurance company Amica is well known for its outstanding customer and employee experience. Since implementing Genesys Cloud and its WEM solution, the insurer has improved both. Agents are now able to view their stats, audits, and schedule in one place. As a result, services levels have increased by as much as 12 percent.
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