Exceeding expectations with AI

King Price Insurance has optimized agent efficiency through artificial intelligence (AI)-driven solutions. Combining WhatsApp and Facebook Messenger with advanced Genesys Cloud AI capabilities (such as chatbots; digital bot flows; intent miner and utterances; and web actions) has improved client engagement and self-service resolutions beyond its initial expectations. With a staggering 250% increase in WhatsApp usage, results include a 50% decrease in average handle time (AHT); up to 70% less support and admin effort; and a 48% total cost of ownership (TCO) savings.