Rethink service delivery and drive down costs

Over the last decade, in-person visits to insurance agency offices have continued to decline. Instead, customers are heading online for insurance services and consultation. And they expect to receive consistent and seamless experiences across their preferred channels — no matter what.

Customers who use self-service are twice as likely to renew their policies and half as likely to abandon their transactions. When it’s easy for customers to use, self-service makes customers more willing to manage their own policies. As you save on staff costs by handling fewer mundane tasks, you can pass those savings on to customers — and that builds loyalty.